Terms and conditions

These terms apply when you buy a VIZHON sensor or subscribe to VIZHON monitoring. By creating an account or placing an order you agree to them. Please read them together with our refund, cancellation, delivery and privacy policies, which form part of these terms.

1. Who we are

VIZHON is operated by VIZHON (Pty) Ltd (registration number 2024/556142/07), 11 Longford Street, Krugersdorp, 1739, South Africa. You can reach us at info@vizhon.co.za.

2. What we sell

• The VIZHON sensor, a WiFi temperature sensor that you buy once and own. The models and their prices are listed on our website.
• A monitoring subscription, required for each sensor, which gives you the online dashboard, reading history and alerts. You can pay monthly, or annually at a discount.
• SMS credits, bought in advance, used when an alert is sent by SMS. Email alerts are included in the subscription.

3. Your account

You must give a valid email address and keep your password private. You are responsible for what happens on your account. Tell us straight away if you think someone else has accessed it.

4. Prices and payment

Prices are shown on our website in South African rand. Payments are processed by PayFast; we never see or store your card details. Subscriptions are billed in advance, monthly or annually, until cancelled. We will give you at least one calendar month's notice by email before a subscription price changes. If a payment fails, we will let you know and may pause monitoring until the account is paid up.

5. SMS credits

SMS credits are used one per SMS sent. They do not expire for at least three years from purchase. We will email you when your balance runs low or runs out; while you have no credits, alerts are sent by email only.

6. Delivery, cancellation and refunds

See our delivery policy, cancellation policy and refund and returns policy.

7. Warranty

Your sensor is covered for six months from delivery against defects in materials and workmanship, as the Consumer Protection Act provides. See our refund and returns policy for how to claim.

8. How monitoring works and its limits

The sensor needs power (5 V USB, or 24 V DC for the Industrial model) and a working WiFi connection to report. Alerts depend on your internet connection, the email and mobile networks, and the contact details you give us being correct. VIZHON helps you notice problems sooner; it does not guarantee that every alert will arrive, and it does not replace your own checks or any food-safety or health regulations that apply to you.

9. Our liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as spoiled stock or lost profit, arising from a sensor or alert not working. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act, or our liability for gross negligence.

10. Acceptable use

Do not try to access other customers' data, interfere with the service, or resell it without our written agreement. We may suspend an account that does so.

11. Changes to these terms

We may update these terms. We will email you about material changes at least one calendar month before they take effect. The date at the top shows when they last changed.

12. Law and disputes

These terms are governed by the law of South Africa. If you have a complaint, please email us first and we will try to resolve it. You may also approach the Consumer Goods and Services Ombud or the National Consumer Commission.