Cancellation policy

Changing your mind within 7 days

Under the Electronic Communications and Transactions Act you may cancel an online purchase without giving a reason and without penalty:

• The sensor: within 7 days of receiving it. Return it unused and in its original packaging. The only cost to you is the courier cost of returning it.
• The subscription: within 7 days of signing up. We refund the subscription fee you paid, less the days of monitoring already provided.

We refund you within 30 days of your cancellation. See our refund and returns policy for how refunds are paid.

Cancelling your subscription

After the first 7 days, you can cancel your subscription at any time by giving two calendar months' written notice by email to info@vizhon.co.za. Monitoring continues, and is billed as normal, until the notice period ends.

If the Consumer Protection Act applies to you and you are on an annual subscription, you may instead cancel on 20 business days' notice. We may then charge a reasonable cancellation fee of no more than the annual discount you received for the months already used.

Your sensor after cancelling

You paid for the sensor, so it stays yours. Once the subscription ends, the sensor is no longer monitored: readings are no longer stored and alerts stop. You can restart a subscription at any time.

Cancellation by us

If a subscription payment is more than 30 days overdue, we may cancel the subscription after giving you at least 14 days' notice by email. We may also end the service for a breach of our terms and conditions.