Privacy policy

This policy explains how VIZHON (Pty) Ltd collects and uses personal information, as required by the Protection of Personal Information Act (POPIA).

Who is responsible

VIZHON (Pty) Ltd, 11 Longford Street, Krugersdorp, 1739, South Africa, is the responsible party. Our Information Officer is Christo Potgieter, reachable at info@vizhon.co.za.

What we collect

• Account details: your email address and a securely hashed password.
• Contact and delivery details: name, phone number for SMS alerts, delivery address.
• Payment records: what you paid and when. Card details are handled by PayFast and never reach us.
• Sensor data: temperature, power and WiFi signal readings, the sensor's serial number and the time of each reading.
• Technical data: IP addresses and server logs, used to keep the service secure.

Why we use it

To provide the service you signed up for: running your account and dashboard, sending alerts, delivering sensors, billing, support, and meeting our legal and tax obligations. We do not sell your information, and we only send you marketing if you have agreed to it.

Who we share it with

Only the service providers we need to run VIZHON, and only what each one needs:

• PayFast, to process payments.
• The Courier Guy, to deliver sensors.
• Our email and SMS providers, to send alerts and account emails.
• Our hosting provider, whose servers in South Africa store the data.

We may also disclose information where the law requires it.

How long we keep it

We keep your information while your account is active. After you cancel, we delete or anonymise your account and sensor data within 60 days, except payment records, which we keep for five years as tax law requires.

How we protect it

All traffic to our website is encrypted (HTTPS), passwords are stored only as secure hashes, and access to our servers and database is restricted to authorised people.

Cookies

We use one essential cookie to keep you logged in. We do not use advertising or tracking cookies.

Your rights

You may ask to see the personal information we hold about you, and ask us to correct or delete it, by emailing info@vizhon.co.za. If you are not satisfied with our response, you may complain to the Information Regulator at inforegulator.org.za.