Refund and returns policy

Changing your mind

You may return a sensor within 7 days of receiving it, or cancel a new subscription within 7 days of signing up, for a refund. See our cancellation policy for the details.

Faulty sensors: 6-month warranty

If your sensor is defective, unsafe, or does not work as described within six months of delivery, you may return it. You choose whether we repair it, replace it, or refund you, and we cover the courier costs.

This does not cover damage caused by misuse, accidents, liquid damage, opening or modifying the sensor, or using it outside the conditions described on our website.

Damaged or wrong items

If your sensor arrives damaged or is not what you ordered, email us as soon as possible with photos. We will arrange a replacement or refund at our cost.

Subscriptions and SMS credits

Apart from the 7-day cooling-off period, subscription fees already paid are not refunded for part of a billing period, except where the law requires it. Unused SMS credits are not refunded, but they do not expire for at least three years.

How to ask for a refund or return

• Email info@vizhon.co.za with your account email address and what is wrong.
• We will reply with return instructions and, where we pay for it, a courier booking.
• Refunds are paid to the payment method you used, through PayFast, within 30 days of us accepting the cancellation or receiving the returned sensor.